Return Policy
All orders from Ad Ideas of Wisconsin, Inc. dba Image Master Displays may be returned within three days of receipt for a full refund with the
exception of the products listed below. In order to return or exchange (under
the warranty guidelines described below) all or part of your order, you must
contact us for a Return Authorization number (RA#). You must email sales@imagemasterdisplays.com to
obtain an RMA# from an Ad Ideas of Wisconsin, Inc. dba Image Master Displays representative.
All returned merchandise must be
returned unused in the original packaging including manuals, accessories,
cables, etc. with the authorization (RA#) clearly printed on the outside of the
package. Return requests must be made within three days of the receipt date, and
all items must be landed at our warehouse within ten days of the return
request. All free items must be returned together with purchased items in order
to receive a full refund. Any shipping and/or handling charges on the original
order cannot be refunded. At our discretion, we may levee a restocking fee up
to 25% of the cost of items returned. Any vouchers or gift certificates earned
by a returned order will be voided, and the voucher amount will be charged to
any order to which it was applied.
Ad Ideas of Wisconsin, Inc. dba Image Master Displays is not
responsible for shipping costs or damage on returned items. Units to be returned
should be packed carefully. Please be advised that packages sent by normal US
Postal Service cannot be tracked to ensure delivery. Since Ad Ideas of Wisconsin, Inc. dba Image Master Displays
cannot provide credit for a return without confirming its receipt, we recommend
that you use a delivery service that can be tracked and or insured.
Product Exceptions to Return Policy
Customized product orders do
not apply to the return policy stated above.
Customized items include but are not limited to any graphics,
customizable color panels, or special order items. Customized items will not be able to be returned.
All items listed on this website are considered non-stock unless otherwise
stated in the item description as "stock-item." When an item indicates a "Y"
under the "In Stock" status, this does not indicate whether an item a stock item
or a non-stock item. This is just a indicator whether the item can be shipped
or not. If there is any question as to whether the product can be
returned or not, please call (800) 924-8577, and ask an Ad Ideas of Wisconsin, Inc. dba Image Master Displays representative.
Limited Lifetime Warranty
Ad Ideas of Wisconsin, Inc. dba Image Master Displays provides a
limited lifetime warranty on the following items: Pop-Up Display pop-up frames
against manufacturing defects in materials and workmanship during normal
use. All repairs needed that coincide
with this limited lifetime warranty policy will be done at no charge with the
exception of shipping and handling charges.
This warranty does not extend to any Ad Ideas of Wisconsin, Inc. dba Image Master Displays products which
have been subject to misuse, neglect, accident, incorrect wiring or used in
violation of operating instructions furnished by us, nor extend to any units
altered or repaired for warranty defect by anyone other than Ad Ideas of Wisconsin, Inc. dba Image Master Displays
This warranty does not cover any
incidental or consequential damages and is in lieu of all other warranties
expressed or implied and no representative or person is authorized to assume for
us any other liability in connection with the sale of our products. Some states
do not allow limitations on how long an implied warranty lasts, and/or the
exclusion or limitation of incidental or consequential damages so the above
limitations and exclusions may not apply to the original customer. This warranty
gives you specific rights and you may also have other rights, which vary, from
state to state. If you have any questions concerning this warranty call (800)924-8577 .
Graphics & Customized Products
All graphics and customized
product orders claims must be reported within twenty-four hours of receipt of
merchandise. All claims include but are not limited to any such discrepancy
between the approved proofs that were sent via email and the merchandise that
was received. All claims must be made in writing within twenty-four hours from
the time of receipt of merchandise and should be directed to sales@imagemasterdisplays.com. All claims made after the twenty-four hour
period of receipt of merchandise will not be honored.
All printed graphics orders are
to be cared for very carefully. Ad Ideas of Wisconsin, Inc. dba Image Master Displays must make the warning that all graphics purchased must be rolled
with the graphic side of a graphic outward.
If you need further help with an explanation of this, please contact an
AceExhibits, Inc. representative at (800) 924-8577. If this careful instruction is not followed,
then delamination will most likely occur and Ad Ideas of Wisconsin, Inc. dba Image Master Displays accepts no
responsibility for any such damage to graphics.
All graphics purchased from Ad Ideas of Wisconsin, Inc. dba Image Master Displays are considered final sales.
There is no warranty or refund period for graphics purchases. Please follow the claims policy as stated
above for any claims issues.
Change Orders & Order Cancellations
All change orders must be made in
writing to sales@imagemasterdisplays.com.
Any verbal change orders will not be accepted. Change orders include but are
not limited to changes in shipping addresses, changes in order time frames, or
changes in products purchased. All change orders are subject to additional
charges or refunds when applicable. All change orders are subject to a
restocking fee up to 50% of the retail value of the goods when applicable. All
payments for change orders must be paid in full for a change order to be
accepted and moved onto the next step in production or shipping.
All order cancellations must be
made in writing to sales@imagemasterdisplays.com.
When an order is canceled after the order has been placed, the order may be
subject to cancellation charges which will be deducted from the refunded
amount. If an order is completed and shipped, no order cancellation will be
accepted. All order cancellations are subject to a restocking fee up to 75% of
the retail value of the goods. The following are some examples of circumstances
where restocking fees would apply: customized graphics have been put into
production, or products have been pulled from stock shelves to fulfill
order.
If you need help figuring out
your applicable fees associated with a change order or order cancellation,
please contact an Ad Ideas of Wisconsin, Inc. dba Image Master Displays representative.
Damages
This site could include technical
or other mistakes, inaccuracies or typographical errors. Ad Ideas of Wisconsin, Inc. dba Image Master Displays may
make changes to the materials and services at this site, including the prices
and descriptions of any products listed herein, at any time without notice. The
materials or services at this site may be out of date, and Ad Ideas of Wisconsin, Inc. dba Image Master Displays
makes no commitment to update such materials or services.
Ad Ideas of Wisconsin, Inc. dba Image Master Displays assumes no responsibility for errors or omissions in the information,
documents, software, materials and/or services which are referenced by or linked
to this site. References to other corporations, their services and products, are
provided "as is" without warranty of any kind, either expressed or
implied.
In no event shall Ad Ideas of Wisconsin, Inc. dba Image Master Displays or its suppliers be liable
to you or any third party for any special, incidental, indirect or consequential
damages of any kind, or any damages whatsoever, including, without limitation,
those resulting from loss of use, data or profits, whether or not Ad Ideas of Wisconsin, Inc. dba Image Master Displays has been advised of the possibility of such damages, and on any theory of
liability, arising out of or in connection with the use of this site or of any
web site referenced or linked to from this site. Some jurisdictions prohibit the
exclusion or limitation of liability for consequential or incidental damages, so
the above limitations may not apply to you.
The downloading or other
acquisition of any materials through the site is done at your own discretion and
risk and with your agreement that you will be solely responsible for any damage
to your computer system or loss of data that results from the downloading or
acquisition of any such materials. No advice or information, whether oral or
written, obtained by you from Ad Ideas of Wisconsin, Inc. dba Image Master Displays or through or from the site
shall create any warranty not expressly stated in the legal
statement.
This site contains links to third-party web sites that are not
under the control of Ad Ideas of Wisconsin, Inc. dba Image Master Displays Ad Ideas of Wisconsin, Inc. dba Image Master Displays makes no
representations whatsoever about any other web site to which you may have access
through this site. When you access a non-Ad Ideas of Wisconsin, Inc. dba Image Master Displays web site, you do so
at your own risk and Ad Ideas of Wisconsin, Inc. dba Image Master Displays is not responsible for the accuracy or
reliability of any information, data, opinions, advice, or statements made on
these sites or for the quality of any products or services available on such
sites. Ad Ideas of Wisconsin, Inc. dba Image Master Displays provides these links merely as a convenience and the
inclusion of such links does not imply that Ad Ideas of Wisconsin, Inc. dba Image Master Displays endorses or
accepts any responsibility for the content or uses of such web
sites.
This site can be accessed from other countries around the world
and may contain references to Ad Ideas of Wisconsin, Inc. dba Image Master Displays products, services, and
programs that have not been announced in your country. These references do not
imply that Ad Ideas of Wisconsin, Inc. dba Image Master Displays intends to announce such products, services or
programs in your country.
Copyright Notice
The materials and services on
this site are protected by copyright and/or other intellectual property laws and
any unauthorized use of the materials or services at this site may violate such
laws. Except as expressly provided herein, Ad Ideas of Wisconsin, Inc. dba Image Master Displays and its suppliers
do not grant any express or implied right to you under any patents, copyrights,
trademarks, or trade secret information with respect to the materials and
services.
Except as specifically permitted herein, no portion of the
information or documents on this site may be reproduced in any form or by any
means without the prior written permission of Ad Ideas of Wisconsin, Inc. dba Image Master Displays
Indemnity
You agree to indemnify and hold Ad Ideas of Wisconsin, Inc. dba Image Master Displays,
and its subsidiaries, affiliates, officers, agents, co-branders or other
partners, and employees, harmless from any claim or demand, including reasonable
attorneys' fees, made by any third party due to or arising out of content you
submit, post to or transmit through this site, your use of this site, your
connection to this site, your violation of the rules, or your violation of any
rights of another person or entity.
You agree to indemnify, defend and
hold harmless Ad Ideas of Wisconsin, Inc. dba Image Master Displays, its officers, directors, employees, agents,
licensors, suppliers and any third party information providers to this site from
and against all losses, expenses, damages and costs, including reasonable
attorneys' fees, resulting from any violation of these rules (including
negligent or wrongful conduct) by you or any other person accessing this
site.
Governing Law and Jurisdiction
This site
(excluding linked sites) is controlled by Ad Ideas of Wisconsin, Inc. dba Image Master Displays from its
headquarters within the state of Wisconsin,
United States of
America. By accessing this site, you and Ad Ideas of Wisconsin, Inc. dba Image Master Displays agree that all matters relating to your access to, or use of,
this site shall be governed by the statutes and laws of the State of Wisconsin, without
regard to the conflicts of law's principles thereof. Ad Ideas of Wisconsin, Inc. dba Image Master Displays makes no
representation that materials on this site are appropriate or available for use
in other locations, and accessing them from territories where their contents are
illegal is prohibited. Those who choose to access this site from other locations
do so on their own initiative and are responsible for compliance with local
laws.
Links to Third Party Sites
Some of the links made
available to you through our pages will allow you to leave our web site. Please
be aware that the Internet sites available through these links, and the material
that you may find there, are not under the control of Ad Ideas of Wisconsin, Inc. dba Image Master Displays
Therefore, we cannot and do not make any representation to you about these sites
or the materials available there, and the fact that we have made these links
available to you is not an endorsement or recommendation to you by Ad Ideas of Wisconsin, Inc. dba Image Master Displays of any of these sites or any material found there. Ad Ideas of Wisconsin, Inc. dba Image Master Displaysis
providing these links only as a convenience to you.
Trademarks
The trademarks, logos and service marks
("marks") displayed on this site are the property of Ad Ideas of Wisconsin, Inc. dba Image Master Displays or other
third parties. You are not permitted to use the marks without the prior written
consent of Ad Ideas of Wisconsin, Inc. dba Image Master Displays or such third party which may own the marks. Ad Ideas of Wisconsin, Inc. dba Image Master Displays and the Ad Ideas of Wisconsin, Inc. dba Image Master Displays logo are trademarks of Ad Ideas of Wisconsin, Inc. dba Image Master Displays
Shipping
Ad Ideas of Wisconsin, Inc. dba Image Master Displays will not be held
liable for any delays in the shipping of products. The lead times indicated on
this website are only estimates. These estimates should not be misconstrued as
actual amounts of time for production. Ad Ideas of Wisconsin, Inc. dba Image Master Displays will also not be held
liable for any third party carrier delaying in the delivery of products. All
claims must be processed directly with the thrid party carrier. Ad Ideas of Wisconsin, Inc. dba Image Master Displays will honor its return policy for products that are not received in a
customer's expected time frame. However, please review the Return Policy and
Product Expemptions to Return Policy to make sure your order can be
returned.
All international shipments are
subject to additional fees such as duties, taxes and customs clearance fees.
These fees are the responsibility of the client. In the event that these fees
are charged to Ad Ideas of Wisconsin, Inc. dba Image Master Displays, these fees will be paid on behalf of the
client and in turn will be billed to the client. The credit card that was used
to place the order will be charged for these additional fees.
Limitation of Liability
You expressly understand
and agree that Ad Ideas of Wisconsin, Inc. dba Image Master Displays shall not be liable for any direct, indirect,
incidental, special, consequential or exemplary damages, including but not
limited to, damages for loss of profits, goodwill, use, data or other intangible
losses (even if Ad Ideas of Wisconsin, Inc. dba Image Master Displayshas been advised of the possibility of such
damages), resulting from:
1. The use or the inability to use the site;
2. The cost of procurement of substitute goods and services resulting from
any goods, data, information or services purchased or obtained or messages
received or transactions entered into through or from the site;
3.
Unauthorized access to or alteration of your transmissions or data;
4.
Statements or conduct of any third party on the site; or
5. Any other matter
relating to the site.
In no event will Ad Ideas of Wisconsin, Inc. dba Image Master Displays be liable
for:
1. Any incidental, consequential, or indirect damages (including,
but not limited to, damages for loss of profits, business interruption, loss of
programs or information, and the like) arising out of the use of or inability to
use the service, or any information, or transactions provided on the service, or
downloaded from the service, or any delay of such information or service. Even
if Ad Ideas of Wisconsin, Inc. dba Image Master Displays or its authorized representatives have been advised of the
possibility of such damages, or
2. Any claim attributable to errors,
omissions, or other inaccuracies in the service and/or materials or information
downloaded through the service.
3. Because some states do not allow the
exclusion or limitation of liability for consequential or incidental damages,
the above limitation may not apply to you. In such states, Ad Ideas of Wisconsin, Inc. dba Image Master Displays's
liability is limited to the greatest extent permitted by law.
Comments or Questions
For Comments or Questions concerning this Legal Statement please contact
us using any of the following methods:
Toll-Free: 1-800-924-8577
Phone: 1-920-592-9448
Post:741 Vanderperren Way, Green Bay, WI 54304 USA
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Dynamic Displays. Simple Set-up. | 741 Vanderperren Way, Green Bay, WI 54304 | 800-924-8577
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